What if I forgot my user name?

If you have forgotten your user name you can look it up by:

  1. Select username in the Forgot your username or password? link on the Login screen.
  2. Enter your information into the fields listed and select Next button.
  3. The Secret Question & Answer screen appears displaying the question you selected when you enrolled for Consumer Toolkit. Enter your answer in the field provided.
  4. Select the Next button.
  5. The Details screen appears displaying your name, date of birth, member ID and user name.
  6. Select the Login button. The Consumer Toolkit Homepage screen appears. Enter your User Name and Password. Select the Log In button.

Related Topics

Signing on to Consumer Toolkit

Resetting your password

Viewing and changing your user profile information


Last updated 7/30/2015