Resetting your password

Have you forgotten your password or just want to change it? You can create a new password by:

  1. Select password in the Forgot your username or password? link on the Login screen.
  2. Enter your username in the Enter your User Name field. If you do not remember your username, you will not be able to change your password. Please contact Customer Service.
  3. Select the Submit Username button.
  4. The password hint you selected when registering is displayed. Enter the answer in the Password Hint Response field. (If you do not remember the answer, you will not be able to change your password. Please contact Customer Service.)
  5. Enter the remaining information including a new password. Remember, your password must be between 8 and 15 characters. All fields must be filled in or you will receive an error message.
  1. Select the Validate Secret Answer button.
  2. The Password Changed screen appears, confirming the change. Select the Please click here to go back to login page link to log in.

Related Topics

Signing on to Consumer Toolkit

Forgot user name

Viewing and changing your user profile information

 

Last updated 7/30/2015